Cancellation and refunds are separate
You can cancel automatic renewal at any time through the provider that sold the subscription. Cancellation normally leaves access available until the end of the paid period and does not automatically refund an earlier charge. Deleting or uninstalling Parapel does not cancel Apple or Google subscriptions. Nothing in this policy limits mandatory consumer rights.
Purchases from Apple
Apple processes App Store payments and decides refund requests under its terms and applicable law. Request a refund through Apple Report a Problem. Manage renewal in your Apple ID subscription settings. We cannot issue an App Store payment refund directly.
Purchases from Google Play
Request a refund through Google Play's order or refund support, or contact support@parapel.am with the pack, purchase date and order reference. Google Play's terms and applicable consumer law determine the available remedy. Manage renewal in Google Play subscriptions. Never send your payment-card number or account password.
Purchases from the web
Paddle is the merchant of record for web purchases. Use the support link in your Paddle receipt or contact support@parapel.am with the purchase email, pack, date and transaction reference. Refund requests are handled under Paddle's Buyer Terms and applicable consumer law. Cancel renewal through the Paddle customer portal linked from Account in the Parapel web app.
Incorrect charges or missing access
Contact support@parapel.am if you see a duplicate or unexpected charge, cannot restore your purchase, or paid access is missing. Include the provider, pack, purchase date and order reference so we can investigate. We will help resolve confirmed technical or billing errors and provide any remedy required by applicable law. Access may end when a refund or store revocation is confirmed.